How do I raise a complaint?

We strive to do our best, but sometimes things can go wrong. If you wish to raise a complaint, please get in touch with us from the registered email address on your account and provide us your full name, and the details about your complaint and we’ll try our best to fix the problem.

You can email us at help.marriottbonvoy@currensea.com

How long does it take to resolve a complaint?

The more information you give us about your complaint, the better e.g. dates and amounts etc. Whilst we strive to resolve complaints within fifteen working days, you should know that in some (particularly complex) cases, it can take up to eight weeks to send a final response. If that were to happen, we will reach out to you within fifteen working days to let you know.