Are my transactions protected?

Transactions you make using your Card are protected by the Mastercard™ Chargeback scheme. This may help you reclaim funds if:

•     your goods do not arrive
•     your goods arrive damaged
•     your goods are different from how they were described
•     the merchant has ceased trading

If you need to raise a chargeback, please contact us at help.marriottbonvoy@currensea.com

When you get in touch, please make sure you have the following evidence handy:

• Evidence of the initial purchase made with the Card (e.g., a screenshot of the transaction details from your app)
• Evidence that you did not receive the goods/service or that the goods/service were damaged or not as described
• Evidence that you've contacted the merchant directly to attempt to resolve the issues first

Without this evidence, we may not be able to raise a Chargeback for you.