What happens if I cancel my Direct Debit or you are unable to collect funds?

If we fail to collect funds due the first time by direct debit, we will attempt a second time a few days later. We will always reach out first to let you know we’ve been unable to collect and we’re trying again.

If the payment(s) fail again, your account will go into our Collections and Recoveries process and a £35 admin fee will be applied. If we still haven't received the payment(s) after 7 days, we’ll apply a further fee of 25% of the total owed. If we are still unable to collect the payment(s), your account will be handed over to our Debt Recovery agent. If they are unsuccessful at recovering the funds, or agreeing a plan, we will register a default and possibly even a county court judgement. This will impact your ability to obtain credit for six years.

Please remember, your Card is not a credit provider and therefore, we expect customers to pay for transactions made on their Marriott Bonvoy Debit Card and Marriott Bonvoy Premium Debit Card.