What if my card is not working or is damaged?

If your card isn't working, for contactless or any other transactions, always check that has been activated and isn't frozen in your account first. You can do that by logging into our app and checking the "Card" section. 

If you experience a decline, you will receive an email explaining the reason why. If you don't receive one, this means that no transaction was initiated. If that happens, please check that the merchant you are attempting to make a transaction with accepts Mastercard cards. If they do, it might be that the merchant just isn't accepting Marriott Bonvoy Debit Card and Marriott Bonvoy Premium Debit Card as a payment method.

If you are still experiencing difficulties and none of the above explains why, it may be that your card is damaged and needs to be replaced. Please get in touch with us on help.marriottbonvoy@currensea.com and we'll be happy to help.