I have an issue with a payment / there has been fraud on my Card

If there is an issue with a payment on your Card, or you don’t recognise a transaction, freeze your card immediately and get in touch as soon as possible.

You should always contact Marriott Bonvoy Debit Card directly and not the bank your account is linked to. Contacting your linked bank account first may cause delays in resolving the transaction issues.

You can check the transaction details by clicking on it in your transaction list via the mobile app.

Have a look at all the information to confirm it isn’t a transaction you made. Some merchants will process transactions "offline" meaning they're processed at a later date than expected - especially when using public transport. 

If you still don’t recognise a transaction, freeze your card immediately and email us at help.marriottbonvoy@currensea.com

If you do recognise it, but you have an issue with the payment itself, please email us at help.marriottbonvoy@currensea.com and we will investigate this for you.